FAQs
Providing answers to common questions about our nursing, private, and homecare services, plus the support we offer for clients and families.
 
															Frequently Asked Questions
					  What kind of nurse do I need? 
							
			
			
		
						
				There are three main levels of nursing care:
- Registered Nurses – provide a high level of clinical expertise and can manage complex care needs.
- Enrolled Nurses – deliver essential nursing support for everyday care needs.
- Assistant Nurses/Carers – focus on personal care and day-to-day support.
The type of nurse you need depends on the level of care required.
Read our explanation of each nursing level below for more details.
					  What level of care does a registered nurse provide? 
							
			
			
		
						
				Our Registered Nurses are the most highly qualified members of our team, completing at least three years of training and holding registration with the Australian Health Practitioner Regulation Agency (AHPRA). With extensive clinical experience, they provide specialised nursing care at home for clients with advanced needs.
Situations where a Registered Nurse is required
A Registered Nurse is typically needed when a high level of clinical care is required, such as:
- Clinical observations
- Daily injections
- Colostomy care
- Catheter irrigation
- Sterile dressing changes
- Tracheotomy suctioning
- Oxygen therapy at home
- Medication administration
- Pre- and post-surgical care
- Palliative care
- Rehabilitation therapy
- Incontinence care
- Geriatric assessments
- Pain management
- Dementia care
- Creating care plans
					  What level of care does an enrolled nurse provide? 
							
			
			
		
						
				Enrolled Nurses bring professional skills and hands-on support to assist with day-to-day care, working closely with clients and families to ensure comfort, safety, and well-being at home. They are registered with the Australian Health Practitioner Regulation Agency (AHPRA) after completing a one-year course.
Duties an Enrolled Nurse can perform
Enrolled Nurses can provide support through duties such as:
- Clinical observations
- Intermittent oxygen administration
- Pressure area care
- Bowel care
- Basic medication administration
- Assistance with daily living activities
					  What level of care does an assistant nurse provide? 
							
			
			
		
						
				Assistant Nurses, also known as carers, focus on helping with daily routines and personal care. They provide compassionate, practical support that makes everyday life easier and more comfortable. Many have completed the Assistant in Nursing Certificate (AIN), providing additional training to support clients safely and effectively.
Support an Assistant Nurse can provide
Assistant Nurses can assist with:
- Personal care – bathing, showering, dressing, mobility assistance
- Meal assistance and preparation
- Light household duties, including shopping and laundry
- Bed transfers and mobility support
- Bathroom assistance
- Dementia, palliative, and respite care
- Taking to appointments
					  If I am in hospital or an aged care facility can I still use your services? 
							
			
			
		
						
				Yes, absolutely. Many of our clients engage a 24/7 private nurse while in hospital, and others in aged care facilities choose to have a nurse, carer, or companion visit regularly.
Our staff work seamlessly with hospital and aged care teams to make sure your needs are met when you want them attended to. We also liaise with your GP, specialists, and other healthcare providers, giving you complete peace of mind – helping you recover as comfortably and quickly as possible.
See Private Nurse for more information.
					  How much does it cost? 
							
			
			
		
						
				Our rates vary depending on the type of staff and level of care required. Once we understand your needs, we’ll provide a clear and accurate quote tailored to your situation.
Contact us for a no-obligation chat about how our award-winning services can support you.
					  Do I have to enter into a contract? 
							
			
			
		
						
				No. Our services are completely flexible and provided on an as-needed basis – with no commitments or long-term contracts required.
					  Is there a health fund rebate? 
							
			
			
		
						
				This depends on the type of healthcare cover you have. We recommend checking with your health fund before making a booking to see if any rebates or assistance apply.
					  Can you provide equipment? 
							
			
			
		
						
				Yes. We can assist with the hire or purchase of most items. We can also offer advice on what you will need and what can be supplied by public services.
					  Can I cancel the service on days I have help? 
							
			
			
		
						
				Yes. We understand circumstances can change, so with at least 4 hours’ notice, any pre-booked service can be easily cancelled.
					  Can I ask for a staff member from a specific culture or background? 
							
			
			
		
						
				Yes. We want you to feel completely comfortable with the staff who support you in your home. We respect cultural values and sensitivities, and wherever possible can provide staff from specific cultural backgrounds. For non-English speaking clients, we can also arrange staff who speak your preferred language, ensuring care is delivered with understanding, compassion, and respect.
					  Will I get the same staff or different staff? 
							
			
			
		
						
				OUR HOMECARE SERVICES
Designed to support you or your loved one with comfort, independence, and peace of mind at home.
						
							NURSING
CARE						
					
				
									Receive professional nursing care in the comfort of your home
						
							HOSPITAL TO
HOME CARE						
					
				
									Leave hospital with expert support to aid your recovery
						
							PERSONAL
CARE						
					
				
									Stay independent with help for daily routines and personal needs
						
							PALLIATIVE
CARE						
					
				
									Enhance comfort and quality of life with specialised care at home
						
							DEMENTIA
CARE						
					
				
									Remain in the comfort of home with tailored dementia support
						
							CARE
PLANNING						
					
				
									Ensure care stays aligned with expert case management
						
							SLEEPOVER
CARE						
					
				
									Rest easy with overnight care for safety and reassurance
						
							COMPANIONSHIP
 						
					
				
									Enjoy companionship and support through regular visits
						
							DOMESTIC
DUTIES						
					
				
									Simplify daily life with assistance for household tasks
						
							RESPITE
CARE						
					
				
									Take time out while we care for your loved one
						
							SOCIAL
ACTIVITY						
					
				
									Attend social occasions with professional care and support
						
							PARENT &
BABY CARE						
					
				
									Strengthen family well-being with trusted expertise
Client Testimonials
Kind and Reliable Care to Stay Comfortably at Home
Thank you to Shauna, Stacey and Steph for organising such wonderful care for Mum and Dad. It meant so much to our family that they were able to stay in their own home during their later years, surrounded by familiarity and comfort. Your staff were kind, reliable, and genuinely caring. A special thanks to Ruby and Bernadette, who went above and beyond – we couldn’t have asked for better support.
MICHAEL S
ROSE BAY
Trusted Post-Operative Homecare for Loved One
After my mum’s hip surgery, we were fortunate to have a wonderful carer from 24/7 Nursing who helped her regain her strength and independence. The carer was kind, patient, and incredibly supportive – exactly what Mum needed during such a vulnerable time. We’re now reaching out again for another family member because we trust the team to provide the same high standard of care. Their dedication and compassion truly make a difference.
LOUISE B
HUNTERS HILL
Exceptional Palliative Care and Support at Home
When my husband Tim was discharged from hospital, we were overwhelmed and worried about how we would manage his care at home. From the moment 24/7 Nursing became involved, everything changed. They provided the most wonderful nurses – not only were they highly skilled in caring for Tim, but they cared for us as a family too. Their kindness, professionalism, and compassion went far beyond our expectations. We’ll always be grateful for the support they gave us during such a difficult time.
SUSAN O
PADDINGTON
Grateful for Our Team of Irish Angels
My family had a team of Irish Angels that supported us through the last days of my nana’s life. I am forever grateful for their compassion and care and support xxx
CASSIE WHITNEY
MAROUBRA
Fantastic Nursing Support and Service at Short Notice
Excellent service especially at short notice. All nurses they provided were fantastic and the team in the office were always helpful, friendly and professional.
JOSEPHINE SMITH
POINT PIPER
Reliable, Personal Care When It’s Needed Most
I can highly recommend 24/7 Nursing. My double amputee 89 year old mother has had the loveliest care from this friendly and personal group of professional carers. Even in difficult times with short notice 24/7 has been there for us. The best providers we have found in the Eastern Suburbs.
ROBERT FRANZOS
RANDWICK
Compassionate Support in Our Most Difficult Days
I just wanted to thank you for your help during the most devastating week of our lives. Your girls were all amazing. So professional but also so sensitive and caring and friendly. A joy to have in the house with us. Mum was such an exceptional person. Your girls allowed us to be with her in her final days with as little stress to all as possible. I honestly don't know how we would have managed without your team. Thank you from the bottom of my heart.
M LEWIS
VAUCLUSE
A Dedicated Team That Goes Above and Beyond
The staff, both nursing and admin are an amazing team! Dedicated to provide the best staff for all needs required. I have always found the nursing staff to be personable, caring and always going above and beyond their role. Will highly recommend 24/7 Nursing.
BELINDA MISSO
BLACKTOWN
The Perfect Choice for Pre and Post-Op Care
I have to let you know what a wonderful choice it was, organising Miranda to help me pre-op and post-op. She is a very delightful lady, attractive, intelligent and interesting to speak with. She is very punctual and caring. Perfect choice, many thanks.
DI CHANDLER
POTTS POINT
Compassionate Care for a Comfortable Return Home
Thanks so much for organising Alexandra and Colleen - they are both wonderful - caring, professional and reassuring. It has made such a difference in allowing Peter to come home from hospital - he is so much more comfortable at home. Really grateful for your help - wonderful service.
SONYA H
BALMAIN
Eight Years of Exceptional, Compassionate Care
I am 94 years of age and am pleased to supply a testimonial for 24/7 Nursing & Medical Services. They have been known to me over a period of 8 years supplying experienced carers firstly for my husband, and then, for the last two years for myself. At all times our medical and home care needs have been administered with efficiency and dedication, combined with a genial warm and friendly approach.
RUTH FAERBER
BALMORAL
 
															Care you can trust
Please call us for a no-obligation, friendly chat to discuss how our award-winning services can help you.
WE ARE AVAILABLE 24/7 TO TAKE YOUR CALL
