Contact Center

We provide a qualified, experienced contact centre workforce for both short-term and long-term campaigns. In addition, our adaptable team specialises in supporting clients who need rapid service – whether due to a crisis, a natural disaster, or a sudden surge in demand.

Why Choose 24|7 Contact Solutions

We have experience across broad industry sectors, from healthcare to insurance and travel.

Our workforce includes experienced clinical and non-clinical agents, available at minimal notice. As a result, we can help your business deliver a positive customer experience quickly and effectively.

We are motivated to achieve the highest standards. Therefore, we partner with clients to design and integrate tailored solutions that exceed expectations in every campaign.

24|7 Contact Solutions – Our Story

During the COVID-19 pandemic, state government partners asked 24/7 Nursing + Medical Services to adapt our team for telehealth and response services. As a can-do organisation, our team of experienced medical professionals took the first steps in working as contact centre agents in response to the vital telehealth services needed during the pandemic.

After receiving exceptional feedback, we expanded our team by adding general contact centre agents. We also applied our established leadership, management, and quality assurance processes to support the public during the pandemic response.

Since 2019, we have gone from strength to strength. We now staff multiple campaigns and work with stakeholders across private organisations and government agencies. Our team has grown, and so has our expertise in the space. We have since formalised our Contact Centre business and implemented the highest standards across our extensive services. We have gained ISO certifications and employed skilled managers, team leaders, and agents. As a result, 24/7 Contact Solutions has grown rapidly into a business that delivers exceptional results for all clients.