Care Planning

When more clinical care is required, a case manager will be selected to oversee care planning and service delivery. The case manager will act as the main point of contact for care planning support, remaining available at all times for our clients and their family members.

Case assessment, management and care planning

The case manager will liaise with GPs and other specialists involved in their client’s treatment. They will conduct a detailed assessment and develop a care planning strategy to deliver a patient-centred approach based on their physical, social, cultural, spiritual and emotional needs.

Care planning ensures that ongoing care is effective, efficient, monitored and, more importantly, updated as treatment needs change. This approach documents, implements and reviews all aspects of care to ensure treatment is applied at the correct times. It also ensures that any changes can be quickly identified and managed. A structured care plan keeps all staff aligned with the client’s care goals.

As part of the care planning process, we can assist with and arrange any equipment that may be required to effectively provide a high level of care.

Coordinated care for patients and families

We provide unwavering support for both clients and their families. Our dedicated, experienced team takes a holistic, multi-disciplinary approach, working together to ensure every need is met. Our coordinated care planning allows clients to remain in the comfort of their own home – with care they can trust.

For clients with complex or ongoing needs, our Palliative Care team and Dementia Care specialists often work closely alongside case managers to ensure our personalised care planning and support remain consistent and compassionate.

Related Services

Care Planning often goes hand-in-hand with other specialised support.

Explore related services below to see how we can support you or your family further.

Client Testimonials

Kind and Reliable Care to Stay Comfortably at Home

Thank you to Shauna, Stacey and Steph for organising such wonderful care for Mum and Dad. It meant so much to our family that they were able to stay in their own home during their later years, surrounded by familiarity and comfort. Your staff were kind, reliable, and genuinely caring. A special thanks to Ruby and Bernadette, who went above and beyond – we couldn’t have asked for better support.

MICHAEL S

ROSE BAY

Trusted Post-Operative Homecare for Loved One

After my mum’s hip surgery, we were fortunate to have a wonderful carer from 24/7 Nursing who helped her regain her strength and independence. The carer was kind, patient, and incredibly supportive – exactly what Mum needed during such a vulnerable time. We’re now reaching out again for another family member because we trust the team to provide the same high standard of care. Their dedication and compassion truly make a difference.

LOUISE B

HUNTERS HILL

Exceptional Palliative Care and Support at Home

When my husband Tim was discharged from hospital, we were overwhelmed and worried about how we would manage his care at home. From the moment 24/7 Nursing became involved, everything changed. They provided the most wonderful nurses – not only were they highly skilled in caring for Tim, but they cared for us as a family too. Their kindness, professionalism, and compassion went far beyond our expectations. We’ll always be grateful for the support they gave us during such a difficult time.

SUSAN O

PADDINGTON

Grateful for Our Team of Irish Angels

My family had a team of Irish Angels that supported us through the last days of my nana’s life. I am forever grateful for their compassion and care and support xxx

CASSIE WHITNEY

MAROUBRA

Fantastic Nursing Support and Service at Short Notice

Excellent service especially at short notice. All nurses they provided were fantastic and the team in the office were always helpful, friendly and professional.

JOSEPHINE SMITH

POINT PIPER

Reliable, Personal Care When It’s Needed Most

I can highly recommend 24/7 Nursing. My double amputee 89 year old mother has had the loveliest care from this friendly and personal group of professional carers. Even in difficult times with short notice 24/7 has been there for us. The best providers we have found in the Eastern Suburbs.

ROBERT FRANZOS

RANDWICK

Compassionate Support in Our Most Difficult Days

I just wanted to thank you for your help during the most devastating week of our lives. Your girls were all amazing. So professional but also so sensitive and caring and friendly. A joy to have in the house with us. Mum was such an exceptional person. Your girls allowed us to be with her in her final days with as little stress to all as possible. I honestly don't know how we would have managed without your team. Thank you from the bottom of my heart.

M LEWIS

VAUCLUSE

A Dedicated Team That Goes Above and Beyond

The staff, both nursing and admin are an amazing team! Dedicated to provide the best staff for all needs required. I have always found the nursing staff to be personable, caring and always going above and beyond their role. Will highly recommend 24/7 Nursing.

BELINDA MISSO

BLACKTOWN

The Perfect Choice for Pre and Post-Op Care

I have to let you know what a wonderful choice it was, organising Miranda to help me pre-op and post-op. She is a very delightful lady, attractive, intelligent and interesting to speak with. She is very punctual and caring. Perfect choice, many thanks.

DI CHANDLER

POTTS POINT

Compassionate Care for a Comfortable Return Home

Thanks so much for organising Alexandra and Colleen - they are both wonderful - caring, professional and reassuring. It has made such a difference in allowing Peter to come home from hospital - he is so much more comfortable at home. Really grateful for your help - wonderful service.

SONYA H

BALMAIN

Eight Years of Exceptional, Compassionate Care

I am 94 years of age and am pleased to supply a testimonial for 24/7 Nursing & Medical Services. They have been known to me over a period of 8 years supplying experienced carers firstly for my husband, and then, for the last two years for myself. At all times our medical and home care needs have been administered with efficiency and dedication, combined with a genial warm and friendly approach.

RUTH FAERBER

BALMORAL

Care planning you can trust

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